1. About Us
What is Sunny Child?
Sunny Child is an online store offering safe, high-quality toys, learning tools, and accessories designed to support children's development.
Are your products safe?
Yes! Our products meet international safety standards, are BPA-free, non-toxic, and made from child-friendly materials.
2. Ordering & Payment
How do I place an order?
- Select your product(s) and add them to your cart.
- Enter your shipping and payment details at checkout.
- Complete your order – you’ll receive a confirmation email.
Which payment methods do you accept?
We accept the following payment methods: American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa
3. Shipping & Delivery
Where do you ship?
We currently only ship within Australia. International shipping is not available at this time.
How long does delivery take?
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Order Processing: 1-2 business days.
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Estimated Delivery (Australia): 6-10 business days.
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Total Estimated Time: 7-12 business days from order placement.
How much is shipping?
Shipping is completely free for all orders within Australia.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email.
4. Returns & Refunds
What is your return policy?
You can return your order within 14 days of receiving it, as long as the item is:
✔ Unused and undamaged
✔ In its original packaging with all tags and accessories included
Custom and personalized items are non-returnable.
How do I request a return?
- Contact us within 14 days of delivery with your order number.
- Wait for approval before sending the item back. We’ll provide return instructions.
- Send your item in its original condition.
- Once received, we’ll process your refund within 5 business days.
Who covers the return shipping costs?
- If you’re returning an item because you changed your mind, you are responsible for the return shipping costs.
- If your order arrived damaged, defective, or incorrect, we will cover the return shipping costs.
5. Product Information
How do I care for my products?
Care instructions are included with each product.
Do you offer warranties?
If you receive a defective item, contact us for a replacement or refund.
6. Contact & Support
How can I contact you?
- Email: support@sunny-child.com
When is customer support available?
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (CET) to assist with any questions.
